FAQs
About Zoshak
What is Zoshak?
Zoshak is a premium lifestyle brand rooted in the rich craftsmanship of Rajasthan, India. We curate and create thoughtfully designed products that blend traditional artistry with modern aesthetics for customers around the world.
Where are Zoshak products made?
Our products are handcrafted and sourced from skilled artisans in India, with a strong influence from Rajasthan’s heritage, textiles, and design culture.
Orders & Payments
How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and other secure payment options available on Shopify. All transactions are 100% secure and encrypted.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 12 hours of placing them. Please contact us as soon as possible at support@zoshak.com.
Shipping & Delivery
Do you ship internationally?
Yes, Zoshak ships worldwide. We proudly serve customers across India, Europe, the USA, and other international destinations.
How long does shipping take?
- 7–15 business days
Delivery times may vary depending on your location, customs clearance, and local courier services.
Will I have to pay customs or import duties?
For international orders, customs duties or import taxes (if applicable) are the responsibility of the customer and are charged by the destination country.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging.
How do I initiate a return?
Please email us at support@zoshak.com with your order number and reason for return. Our team will guide you through the process.
Do you offer exchanges?
Yes, exchanges are available for size or product issues, subject to stock availability.
Product & Care
Are the products exactly the same as shown in pictures?
Since many of our products are handcrafted, slight variations in color, texture, or pattern are natural and make each piece unique.
How do I take care of my product?
Care instructions are mentioned on each product page. We recommend gentle handling and following the suggested care guidelines to maintain quality and longevity.
Support & Contact
How can I contact Zoshak?
You can reach us at:
📧 support@zoshak.com
We typically respond within 24–48 hours.
I have a question not listed here. What should I do?
Feel free to contact us anytime. We’re always happy to help.
Authenticity & Trust
Is Zoshak a trusted brand?
Yes. Zoshak is built on transparency, quality, and customer satisfaction. Every product is carefully checked before dispatch to ensure it meets our standards.
Why choose Zoshak?
- Premium handcrafted products
- Ethical sourcing & artisan support
- Global shipping
- Quality-first approach